Description de l'offre
JOB ADVERT TALK WITH US is currently seeking a VIP Manager with knowledge of English and French languages. Talk with Us is your full-service partner in customer support, helping iGaming, Fintech, and IT businesses connect with users, reduce costs, and scale effortlessly. We are looking for a dedicated VIP Manager to build strong, long-term relationships with our high-value clients in the iGaming industry. You will be responsible for retention, personal support, and ensuring a premium experience tailored to each client’s preferences. Please apply directly on our web-site https://talkwus.com/en/vacancies-en/ choose VIP Manager India Requirements: Proven executive experience in chat Sales and Support, preferably in Call center or BPO, having experience in Gaming industry is a plus. Minimum of 2 years in customer service roles. Strong skills in stress management and conflict resolution. Proficiency in CRM platforms (desirable). Eagerness for continuous self-development and skill improvement. Communicates fluently in Hindi and English language. Ability to handle unique and non-standard situations. High level of responsibility and decision-making skills. Excellent communication abilities. Ability to work 24/7 on a flexible schedule. Strong attention to detail. Highly manageable and organized. Interest in long-term employment. Must-Haves: A workspace with a stable internet connection. A laptop or PC (OS Windows 10 or 11 ) with at least 8GB RAM, headset and web-camera. Access to power backup (UPS or laptop power bank) for continuity during work hours in case of power outages. Responsibilities: Customer Excellence: Provide exceptional service to VIP customers via various channels like chats, emails, and phone. Promptly address inquiries, resolve issues, and offer guidance. Personalization: Understand individual VIP customer needs and preferences. Monitor gaming activity, preferences, and bet history to deliver personalized service. Conflict Resolution: Handle conflicts such as service complaints or payment issues with finesse, ensuring customer satisfaction and trust rebuilding. Promotions: Inform VIP customers about …