Description de l'offre
OFFRE D'EMPLOI : Operations Manager We’re looking for an Operations Manager to join a financial institution based in Douala. You’ll oversee our digital wallet operations and customer services teams; Key Responsibilities: Develop, implement, and improve operational and customer services processes for the digital wallet business to improve efficiency, customer satisfaction and managing costs. Work closely with partnerships and distribution team to ensure operations from customers, network (agent/merchants) are working smoothly. Guarantee with your team the well performances of network operations including funding/refunding, manage the services operations from 3rd party partners, reconciliations, settlement. Work directly with business teams to identify operational pain points and provide workable solutions. Align compliance, legal, finance and other departments for key processes to manage overall digital wallet operations. Ensure high levels of quality and customer experience through designing efficient support processes and procedures. Provide oversight of digital wallet operations including the client service team and act as a point of escalation for both the team Minimize operational losses and failures by taking proactive measures to response to matters arising; identify and manage forward looking risks within the digital wallet operations. Develop a digital wallet training plan to enhance staff knowledge of the product. Creating reports detailing operational status, performance metrics, and identifying trends that may impact future performances Requirements Bachelors or Masters degree with major in business administration. 4-5 years of Experience managing E-wallet or digital banking or card operations Advanced Excel & Powerpoint Skills Knowledge of debit card processing including Visa rules, rewards, fraud, chargebacks, disclosures, regulations, statements, compliance, digital wallet, BIN, and portfolio management. Knowledgeable of all fraud monitoring tools including, Alerts, Tokenization Notification for digital wallets. Please send your resume to : recrutement@maclainassocies.com