Description de l'offre
Service Engineer Positions vacancy at N.M.S Service Engineers provide technical support to customers experiencing issues with their products supplied/supported by N.M.S. This position is responsible for managing customer relationships through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites, generate service revenue, and meet regulatory requirements. Service Engineers often work in a fast-paced environment and are typically required to be available evenings, weekends, and even holidays to resolve any issues that might result in downtime for clients. The Service Engineer position at N.M.S combines office-based and on-site work; travel to customer sites is common to resolve issues that sometimes cannot be resolved over the phone or remotely. Within the N.M.S organization, Service Engineers benefit from the team’s growing portfolio of healthcare products and services and are tasked with building our reputation for excellence through an optimal customer experience. Duties and Responsibilities Technical Must be qualified to perform tasks in at least one modality. Over time may become qualified in multiple modalities. Must stay abreast of technical advances and trends in the healthcare industry. Must complete 100% of all training requirements. Must strive to resolve assigned customer issues by telephone, remotely, or in person; diagnose and resolve electrical, electronic, network, and mechanical problems; run tests to ensure that specific issues have been resolved. Must complete installations, preventive maintenance, repairs, updates, and all related tasks as assigned within the allocated time. Utilize tools, support, resources, and escalation processes within allocated time frames to resolve customer and system problems quickly and efficiently. Maintain adequate and up-to-date records describing issues resolved and how they were resolved. These reports and notes can serve as a manual to facilitate the resolution of similar issues in the future. Customer Ownership Build credibility and trust with customers by conducting proactive visits. …